Workflow Automation - Digital Business Systems

Document Management: Workflow Automation

Each of our solutions from DIGITAL adds value. When they work in harmony to automate your business processes, the impact grows exponentially.

Consider a typical business process in which the products are delivered as the clients are invoiced. The objective of the process is to ensure customer satisfaction as well as a quick turnaround on the billing process.

Workflow automation can help achieve both of these goals. Here is how this process could look if it were automated with document solutions technology:

	Old Process	Optimized Process
Customer Places Order	Four part form prints out on dot matrix printer One copy mailed to the customer Two copies carried to warehouse	Transaction Printing generates forms with barcodes One copy faxed to the customer Loading copy printed at the warehouse Driver Copy printed at the garage PDF copy saved to accounting
Warehouse Loads Truck	Warehouse operator signs top copy and puts in stack Copies 3 and 4 go to the driver	Warehouse operator signs the loading ticket and scans it The ticket is stored in the customer folder in a document management system
Driver Makes Delivery	Customer signs forms Copy 4 to customer Copy 3 to driver	Customer signs delivery receipt and keeps bottom half
Delivery Tickets Processed	Tickets are collected and entered into the accounting system by hand to generate invoices	Tickets are scanned into the accounting system to automatically release invoices and then stored in a document management system
Invoices Sent	Invoices are printed on pre-printed forms and mailed	Invoices are printed on plain paper Some customers receive invoice by fax or email
Payment Received	Payments are applied Checks are copied and filed	Checks and remittance stubs are scanned to the customer folder in the document management system
Customer Service	Customer service puts client on hold while they try to find proof of delivery	Customer service instantly accesses proof of delivery and emails or faxes it to client.

Benefits

Reduced cost
Improved customer service
Competitive advantage
Disaster recovery

We can automate your business processes. Contact us today to arrange for a Workflow Analysis.

We are committed to help our clients to make prudent technological decisions. Follow the links below to learn more about our Document Management.

:: Benefits

:: Transactional Printing

:: Document Routing

:: Document Capture

:: Electronic Document Management

:: Workflow Automation

:: Analysis

Documents are the key vehicles by which information flows through business processes.