Some vendors try to integrate technology without fully understanding the unique context of their client’s need. At DIGITAL we design customized solutions with the goal of enhancing your unique environment and helping you achieve your business objectives.

We advise out clients from a consultant’s point of view. The following assessment process outlines what you can expect when you engage our services:

Initial Assessment

Our initial assessment is complementary to our clients and very popular among them. During this brief meeting, our document workflow specialist will listen to you to find out about your core business objectives and discuss the challenges therein. Then we will work toward understanding how the information flows through your business processes. Our desire is to help you find ways to benefit from our analysis. At the end of the session, you can either choose to proceed with our recommendations, or not, still with a better understanding of your workflows.

Proof of Concept

Once the variables are identified for optimization, we will prepare a short proof-of-concept presentation for our clients. We will explain how your objectives may be attained through an optimized workflow. During this collaboration meeting, we will discuss the feasibility of the project and determine parameters for successful execution.

System Design

The next step of this process is to develop a customized solution. We will work toward integrating your current technologies with best-in-class solutions to streamline the flow of information within your business processes. We will also work to develop a system that will enhance regulatory compliance as well as disaster recovery strategies.

Solution Presentation

As part of the analysis, you will receive a written report of our proposed recommendations. The report will outline the benefits achieved through our solutions, budgetary concerns along with a return of investment analysis, and the proposed schedule to implement the system.

Implementation

Our proposed solutions will include full system integration as well the necessary end-user trainings. We have knowledgeable IT staff who can work together with your IT professionals to assure a smooth transition. We are also able to complete the tasks independently if your company does not maintain an on-site IT service team. The end-user training will be performed through our training department with emphasis on seamless adoption of the new system.

Support

We have an on-site support team available to check for the integrity of every solution installed by DIGITAL. As our reputation for responsiveness precedes us, we always strive to handle problems proactively. We pledge ourselves to deal with any and every issue as promptly as possible.

Documents are the key vehicles by which information flows through business processes.